When people have treated me badly over the years, I used to become angry or frustrated, now a days I do not care anymore, I smile a little inside and, try to figure out if it is a trained behavior or if I have, by misstake, given them an opportunity to do so. More and […]
Is Brexit played out in good faith?
Now there is less than a month left to Brexit, and if nothing is done by either side to find a suitable solution, then I am afraid we all are in harms way, one way or the other. It is not that easy that just one side will be hit and another will prevail, the […]
What else, beside the price, is important to you?
If you ever tried to book a flight or a hotel room, I am sure you have seen how you are first offered a low price, and when you try to book it ,you end up with a lot of extras you have to pay for in the end. Most offers we see both in […]
Are you planning to spin your customers in 2019?
One of the most common request we get from our participants and clients, are that they would like to be more in control, be more confident, and to have a great tool box that they can use in different situations that occur. The issues they bring up, on both sides, are that the customers are […]